Refund & Exchange Policy

Thanks for shopping with We Importer. Every tool is checked and tested before dispatch, but transit is transit — if something arrives damaged or does not work, we will sort it out. This page explains when you can ask for an exchange or refund, and how to do it.

7-Day Exchange Window

You have 7 days from the day your parcel arrives to ask for an exchange. We accept exchange requests when:

• The tool arrived broken, does not work, or was damaged in transit
• You received a different item than the one you ordered
• The item clearly does not match what was shown on weimporter.shop

How to Start an Exchange

1. Email us at info@weimporter.shop within 7 days of delivery
2. Share your order number along with a photo or short video of the problem
3. We will get back to you within 24–48 hours with a decision
4. Once approved, a replacement is sent out and you pay nothing extra

When a Refund Applies

Since orders are paid by cash on delivery, exchanges are our first option. A refund is offered when:

• Your item arrived damaged or faulty and we have no replacement in stock
• We approved your exchange but cannot send the same item again
• Your order ran far past the promised delivery time and you choose to cancel it

How Refunds Are Paid

• Approved refunds are sent within 5–7 working days
• Because you paid cash on delivery, we transfer the amount to your bank account, JazzCash, or EasyPaisa — whichever you share with us
• We will message you to confirm once the money has been sent

What We Cannot Take Back

To keep things fair for everyone, we cannot accept returns or refunds for:

• Items that have been used or opened, or are missing their original packaging
• Damage caused by rough handling or use after delivery
• Requests sent to us after the 7-day window has passed

Return Shipping Cost

If the fault is on our side — a damaged or wrong item — We Importer pays the return shipping. In any other case, the return courier charge is on the customer.

Need Help?

Have a question about an exchange or refund? Reach out and we will guide you:

• Email: info@weimporter.shop
• Office: Office # 11, Second Floor, Central Plaza Shopping Mall, behind Gul Plaza, 75800, Karachi, Pakistan
• Hours: Mon – Sat, 10:00 AM – 7:00 PM (PKT)

You can also leave us a message through the Contact Us page.